|Definition:|| totality of perceptions and responses of a person resulting from the use or anticipated use of a product, system or service, including navigation of the physical and virtual environment
Note 1 to entry: User experience includes all the user's emotions, beliefs, preferences, perceptions, physical and psychological responses, behaviours and accomplishments that occur before, during and after use.
Note 2 to entry: User experience is a consequence of brand image, presentation, functionality, system performance, interactive behaviour and assistive capabilities of the interactive system, the user's internal and physical state resulting from prior experiences, attitudes, skills and personality, as well as the context of use.
Note 3 to entry: Usability, when interpreted from the perspective of the user's personal goals, can include the kind of perceptual and emotional aspects typically associated with user experience. Usability criteria can be used to assess aspects of user experience.
Note 4 to entry: Adapted from ISO 9241-210:2010, Ergonomics of human–system interaction – Part 210: Human-centred design for interactive systems.